Terms of Use

RaffClub Limited - Platform Terms of Use

Last updated: September 2026

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR PLATFORM, IN PARTICULAR THE LIMITATIONS OF LIABILITY AND DISCLAIMER SECTIONS.

What's in these terms?

These terms tell you the rules for using raffclub.com and any related mobile application or digital service operated by RaffClub Limited (our Platform). They apply to all users of the Platform, including Organisations, Entrants and other visitors.

• Who we are and how to contact us
• Acceptance of these terms and other applicable terms
• The roles of RaffClub, Organisations and Entrants
• Changes to these terms and our Platform
• Platform availability and suspension
• User and Promotion eligibility
• Accounts and guest checkout
• Identity and Organisation verification
• Platform Fee
• Intellectual property rights and Anonymised Data
• Prohibition on text or data mining, web scraping and AI training
• Linking, user-generated content and third-party links
• Viruses and Platform security
• Limitations of liability and disclaimers
• Disputes, personal data, assignment, governing law and trade marks

1. Who we are and how to contact us

raffclub.com is a site operated by RaffClub Limited (we, us, our or RaffClub). We are a limited company registered in England and Wales under company number 16045870 and have our registered office at 2nd Floor, Maritime Place, Quayside, Chatham Maritime, Kent, England, ME4 4QZ. Our VAT number is 490281488.

To contact us, please email enquiries@raffclub.com.

2. Acceptance of these terms

By accessing or using our Platform, you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree to these terms, you must not use our Platform.

Where you use the Platform on behalf of an Organisation, you confirm that you are authorised to act on behalf of that Organisation. Your Organisation's use of the Platform may also be governed by the RaffClub Terms of Service.

We recommend that you retain a copy of these terms for future reference.

3. The roles of RaffClub, Organisations and Entrants

RaffClub provides the technology and infrastructure through which eligible charities, community organisations, not-for-profit organisations and other approved organisations can create, administer and manage raffles, prize draws and other fundraising promotions (Promotions).

The organisation creating or operating a Promotion through the Platform is the promoter of that Promotion (the Organisation or Promoter). Unless expressly agreed otherwise in writing, RaffClub is the technology platform provider and is not the promoter, operator, trustee or beneficiary of a Promotion merely because the Platform is used.

An individual participating in a Promotion is an Entrant. Entrants may participate through an account or, where made available, guest checkout.

The Organisation is responsible for the operation, legality, content and advertising of its Promotion and for the Prize and Prize fulfilment. RaffClub provides the Platform and related technology services.

4. Other applicable terms

If you enter a raffle or prize draw on our Platform, the terms and conditions applicable to that Promotion (Promotion Terms or Entrant Terms and Conditions) will also apply. Those terms should identify the Organisation as Promoter and set out the rules governing participation in that Promotion. You will be given access to the applicable terms at or before entry and may be required to accept them before participating.

If you access or use the Platform on behalf of an Organisation, the RaffClub Terms of Service also apply and govern the contractual relationship between RaffClub and the Organisation.

The following policies also apply where relevant:

• our Privacy Policy, which explains how we collect, use and store personal data;
• our Cookie Policy, which provides information about cookies and similar technologies; and
• our Acceptable Use Policy, which governs behaviour, conduct and interactions on the Platform.

5. Changes to these terms and our Platform

We may amend these terms from time to time. Every time you wish to use our Platform, please check these terms to ensure you understand the terms that apply at that time. We will try to give reasonable notice of material changes where appropriate.

We may update, improve or change our Platform from time to time and will try to give reasonable notice of major changes where practicable.

6. We may suspend or withdraw our Platform

Access to certain areas of our Platform may be provided without charge. Fees may apply to particular services or transactions as described in the applicable Terms of Service, Promotion Terms or at the point of transaction.

We do not guarantee that our Platform, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Platform for business, operational, legal, regulatory, security or technical reasons. We will try to give reasonable notice where practicable.

You are responsible for ensuring that persons who access our Platform through your internet connection are aware of these terms and other applicable terms and comply with them.

7. User and Promotion eligibility

Raffles. Unless the applicable Promotion Terms impose a higher minimum age or other restriction, Entrants must be at least 16 years old to enter a raffle through the Platform.

Prize Draws. Entrants must be at least 18 years old to enter a Prize Draw through the Platform.

Each Promotion may include additional eligibility requirements, including geographical restrictions, and Entrants must satisfy all requirements stated in the applicable Promotion Terms.

Our Platform is operated from the United Kingdom. The availability of a Promotion in a particular territory does not constitute a representation by RaffClub that participation is lawful in every jurisdiction. The Organisation, as Promoter, is responsible for determining the lawful geographical scope of its Promotion, and Entrants are responsible for complying with restrictions that apply to them.

8. Your account and guest checkout

Some Platform functionality requires an account. Other functionality, including entry into eligible Promotions, may be available through guest checkout without creating a RaffClub account.

If you choose, or are provided with, a user identification code, password or other security information, you must treat it as confidential and must not disclose it to any third party.

You must not share accounts, create multiple accounts to evade restrictions, impersonate another person or Organisation, or provide false or misleading account information.

We may disable an account, identification code or password if, in our reasonable opinion, you have failed to comply with these terms or where reasonably necessary for security, fraud prevention, legal or regulatory reasons.

If you know or suspect that another person knows your login or security information, please promptly notify enquiries@raffclub.com.

9. Identity and Organisation verification

We may require users to verify their identity, age, eligibility or other information where reasonably necessary to operate the Platform, prevent fraud, comply with law or support a Promotion.

For Organisations, verification may include information relating to charity or not-for-profit status, charity number, company number, registered or principal address, trustees or directors, authorised representatives, identity documentation, bank information, licences or registrations, governing documents and other compliance information reasonably required by RaffClub.

You agree to provide information and documentation reasonably requested by us or our third-party verification providers and to ensure that it is true, accurate, current and complete.

Failure to provide satisfactory information may result in restriction, suspension or refusal of access to relevant Platform features, subject to applicable law and the applicable contractual terms.

10. Platform Fee

Where stated at checkout, RaffClub charges a £1 Platform Fee for each qualifying transaction. The Platform Fee is charged in addition to the price of the Entry or ticket.

For example, if an Entry costs £10 and the £1 Platform Fee applies, the total amount payable at checkout will be £11.

The Platform Fee and total amount payable will be displayed before the Entrant confirms the transaction. The Platform Fee is retained by RaffClub and is separate from the Entry or ticket price.

Any refund of an Entry or Platform Fee is subject to the applicable Promotion Terms, these Terms of Use, applicable law and the rules of the relevant payment provider.

11. Intellectual property rights

We are the owner or licensee of all intellectual property rights in our Platform and in the material published on it, including software, source code, databases, algorithms, draw technology, user interfaces, designs, documentation, branding and other technology. Those works are protected by copyright, trade mark and other intellectual property laws and treaties. All such rights are reserved.

You may print one copy, and may download extracts, of pages from our Platform for your personal use and may draw the attention of others within your Organisation to content posted on our Platform.

You must not modify copies of materials downloaded or printed from the Platform or use any illustration, photograph, video, audio or graphic separately from accompanying text without permission.

You must not use any part of the Platform or its content for commercial purposes except as expressly permitted by RaffClub or under an applicable agreement with us.

If you copy, download, share or repost Platform content in breach of these terms, your right to use the Platform may cease immediately and we may require you to return or destroy copies made.

12. Anonymised Data and Your Data

We may create technical, usage, operational and performance data that has been aggregated, anonymised or de-identified so that it cannot reasonably be associated with you or another identifiable user (Anonymised Data).

Where you input your own information or content into the Platform (Your Data), you grant us the right to process and use Your Data as necessary to provide, secure, administer and improve the services, subject to our Privacy Policy and applicable law.

RaffClub may use, combine and disclose Anonymised Data to maintain and improve the Platform and our services, analyse trends, develop functionality and for other legitimate business purposes during or after your use of the Platform.

13. Your feedback

If you choose to provide feedback or suggestions about our Platform, services or future plans, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, modify and implement that feedback in our offerings without an obligation to attribute or compensate you, to the extent permitted by law.

14. Prohibition on text or data mining, web scraping and AI training

You shall not conduct, facilitate, authorise or permit text or data mining or web scraping in relation to our Platform or services for any purpose, including the development, training, fine-tuning or validation of AI systems or models.

• You must not use any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Platform or data, content, information or services accessed through it.
• You must not use automated analytical techniques aimed at analysing Platform text or data to generate information or to develop, train, fine-tune or validate AI systems or models.

These provisions are intended to constitute an express reservation of RaffClub's rights, including for the purposes of Article 4(3) of Directive (EU) 2019/790 where applicable.

This section applies only to the extent that such activity may lawfully be excluded or limited by contract.

15. Linking to our Platform

You may link to our home page provided you do so fairly and legally and do not damage our reputation or take advantage of it. You must not suggest any association, approval or endorsement by RaffClub where none exists.

You must not frame our Platform on another site or create a link in a manner that breaches our Acceptable Use Policy. We may withdraw linking permission.

For other uses of Platform content, contact enquiries@raffclub.com.

16. User-generated and Organisation content

Certain information, images, logos, Promotion descriptions, Prize descriptions, fundraising materials and other content on our Platform may be provided or uploaded by Organisations or other users.

Although RaffClub may moderate, review or remove content, we do not represent or warrant that user-generated or Organisation-provided content is accurate, complete or reliable. The Organisation is responsible for the accuracy and lawfulness of its Promotion and Prize information.

Whenever you upload, create, post or share content on the Platform, you must comply with our Acceptable Use Policy and warrant that you have all necessary rights, licences, permissions and consents to use that content.

You remain the owner of your content. By uploading or posting it, you grant RaffClub a worldwide, non-exclusive, royalty-free, transferable licence to host, store, reproduce, display, distribute and otherwise use that content as reasonably necessary to provide and promote the Platform and the relevant services. This licence ends when the content is deleted, except where continued retention or use is required by law, necessary for legitimate records, or the content has been incorporated into Anonymised Data.

We may remove content that, in our reasonable opinion, breaches these terms, our Acceptable Use Policy or applicable law. We may disclose information where required or permitted by law, including in response to legitimate intellectual property or privacy claims.

17. Links from our Platform

Where our Platform contains links to sites and resources provided by third parties, those links are provided for information only and should not be interpreted as approval or endorsement by RaffClub. We have no control over the contents of those sites or resources.

18. Viruses and Platform security

We do not guarantee that our Platform will be secure or free from bugs or viruses. You are responsible for configuring your technology and should use appropriate virus protection.

You must not knowingly introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material; attempt to gain unauthorised access to the Platform or connected systems; interfere with or disrupt Platform software or networks; or attack the Platform through denial-of-service or distributed denial-of-service attacks.

A breach may constitute an offence under the Computer Misuse Act 1990. We may report suspected offences to law enforcement and cooperate with relevant authorities. Your right to use the Platform may cease immediately following a serious breach.

19. Limitations of liability

In this section, a "consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession. An Organisation using the Platform in connection with its activities is a business user.

If you are a consumer user, we provide the Platform for your personal use. Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

If you are a business user, to the maximum extent permitted by law, the Platform is provided on an "as is" and "as available" basis. We do not guarantee that it will meet your needs or be uninterrupted or error-free, and implied warranties and conditions are excluded to the extent permitted by law.

To the extent permitted by law, RaffClub will not be liable for loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or indirect or consequential loss or damage.

Subject to liabilities that cannot lawfully be limited or excluded, RaffClub's total aggregate liability to you under or in connection with these Terms of Use, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, shall not exceed one hundred pounds (£100).

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Where an Organisation is also subject to the RaffClub Terms of Service, any liability arising specifically under that separate agreement will be governed by the liability provisions of that agreement to the extent applicable.

20. Disclaimers

No guarantee of winning. Participation in a raffle or Prize Draw does not guarantee that an Entrant will win or receive any Prize. The applicable Promotion Terms govern how the winner is determined.

Organisation as Promoter. Each Organisation is responsible for the operation of its Promotion, including its legality, eligibility rules, Promotion content, advertising and compliance with applicable requirements. RaffClub's provision of the Platform does not make RaffClub the Promoter.

Provision of Prizes. The Organisation, as Promoter, is solely responsible for procuring, making available and fulfilling each Prize, including its description, availability, legality, condition, delivery, collection, redemption or transfer. RaffClub does not supply or deliver Prizes unless expressly agreed otherwise in writing.

Guaranteed Prizes (If Applicable). Where a Promotion describes a Prize as guaranteed, the Organisation, as Promoter, is responsible for providing the guaranteed Prize in accordance with the applicable Promotion Terms. RaffClub does not fund, underwrite or make good any shortfall in a guaranteed Prize unless expressly agreed otherwise in writing.

Assessment of Prizes. Entrants should review the applicable Promotion and Prize information before entering. RaffClub does not warrant the accuracy of Organisation-provided Prize descriptions or representations. The Organisation is responsible for ensuring its Prize and related content comply with applicable law.

User-generated content. RaffClub may moderate, review or remove user content but does not warrant the accuracy, completeness or reliability of content supplied by Organisations or users. Users are responsible for content they upload or share.

Accuracy of Platform content. We make reasonable efforts to update information on the Platform but do not guarantee that general Platform content or third-party data is accurate, complete or up to date.

General content disclaimer. General content on the Platform is provided for information only and is not legal, regulatory, tax, accounting or other professional advice.

Third-party links and services. RaffClub is not responsible for the content or availability of independent third-party websites or services linked to or used in connection with the Platform.

Platform interruption and technical issues. To the extent permitted by law, we are not responsible for losses caused by technical failures, third-party network or service failures, events beyond our reasonable control, or matters you could reasonably have avoided, including failure to keep account credentials or contact information secure and current.

21. Disputes

A dispute concerning the operation, rules, eligibility, Prize, Prize fulfilment or other Promotion-specific matter is primarily a matter for the Organisation as Promoter under the applicable Promotion Terms.

A dispute concerning RaffClub's Platform, account access, Platform Fee, technical functionality or RaffClub's own obligations under these Terms of Use should be raised with RaffClub at enquiries@raffclub.com.

RaffClub may, where appropriate, assist or facilitate communications in relation to a Promotion dispute, but doing so does not make RaffClub the Promoter or cause RaffClub to assume the Organisation's obligations. Nothing in this section affects rights or remedies that cannot lawfully be excluded.

22. Personal data

We will only use personal information as set out in our Privacy Policy.

23. Assignment

We may transfer our rights and obligations under these terms to another organisation. Where required, we will tell you in writing and ensure that the transfer does not affect rights that cannot lawfully be reduced.

You may not transfer your rights or obligations under these terms to another person or party without our prior written consent.

24. Governing law and jurisdiction

If you are a consumer, these terms, their subject matter and formation are governed by English law. You and we agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are resident in Northern Ireland or Scotland, you may also bring proceedings in the courts available to you under applicable law.

If you are a business user, these terms, their subject matter and formation and any non-contractual disputes or claims are governed by English law, and the courts of England and Wales shall have exclusive jurisdiction.

25. Trade marks

"RaffClub", "RaffClub Logo (series of 4)", "R ticket logo", "Your Market, Your Rules, Raff It" and "Raff It" are UK registered trade marks of RaffClub Limited. You may not use them without our approval except where expressly permitted by these terms or another written agreement with RaffClub.